Welcome
to the family
Let’s walk you through a few key things you might need in future.
Installation Process
From signing the agreement to your solution fully installed.
We follow these 6 steps to get your solution on site and working":
Getting started on the portal
Let’s get you set up on the VisitMe Portal!
Follow these easy steps to set-up your password or to reset it in case you forgot it:
Step 1
Open your browser and head to this link: https://visitmeplus.co.za/login
Step 2
Set your password by clicking on “Forgot Password.”
Step 3
Enter your email address in the box and hit "Request."
Step 4
Check your inbox for a password reset email. Open it and click on the link inside.
Step 5
Create your new password in the box provided and hit "Submit."
That's it!
Your password will now be set, and you’re ready to log in to the portal.
Support
We’re here to help you with any technical issues, anytime!
To get you the help you need as quickly as possible, just send us an email at support@satechnologies.co.za and we’ll log a ticket for you.
In your email, please include the following details:
Which site do you need support for?​
A brief description of the issue.
If possible, attach a screenshot, picture or video of the issue to help us understand the problem you are experiencing faster.
We’re committed to restoring your system within 8 hours and will reach out to you within 30 minutes.
However, if things get busy, here’s our escalation process:
Repairs
We’re committed to providing you with a seamless repair experience.
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Here’s what you can expect:
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21-Day Repair Process: Our team has 21 days to complete the repair from the time we receive your device. This includes a thorough assessment, sourcing replacement parts if necessary, and meticulous workmanship.
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Loan Device: While your device is being repaired, we’ll provide you with a loan to ensure you remain fully operational.
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Quote and Damage Report: We’ll complete a detailed quote and damage report for your review.
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PO Request: A Purchase Order (PO) request will be issued to proceed with the repair.
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PO Deadline: If we don’t receive the PO within 21 days, the loan device will be recalled.
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Device Return: Once your device is repaired, we’ll send it back to you and collect the loan device.
Payments
Just like any good service provider, we take our Service Level Agreement (SLA) and payments seriously.
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To keep things running smoothly,
here’s what you need to know:
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Invoices: We will send your monthly invoice in advance, by the 18th of each month. While the invoice is due on the date it’s sent, we kindly ask that payments are made no later than 7 days from the invoice date.
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Manual Payments: If you prefer to pay manually, please attach your Proof of Payment (POP) and send it to our Finance department each month.
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Debit Orders: If a debit order fails and you decide to make a manual payment instead, just attach your POP and send it over to our Finance team.
If you need to make any special arrangements,
just reach out to our Finance department at accounts@satechnologies.co.za
ahead of time —
we’re always here to help!
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